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Rental Returns

 

Questions about Rental Returns: 

Q: When are my Fall 2020 rental books due?
A: 
January 2, 2021 
Last day to drop-off your rentals is December 30, 2020


Q: Where can I drop-off my Fall 2020 rental books?
A: Bring your rental books to the Mail & Print Center during business hours. Non-rental books will not be returned.
    Monday - Friday 9:00 am - 5:00 pm
BONUS! Help save shipping costs by dropping off your rentals by December 28, 2020 to enter into a drawing for a
$100 bookstore gift card.

Q: I'm not near campus, where should I mail my rental books?
A: Send them to: Bookstore Rental Returns
                         Trinity Christian College
                         6601 S. College Drive
                         Palos Heights, IL  60463
Please write RENTALS on your package. Non-rental books will not be returned.

COVID-19 Update: 
Q: Do I have to pay to ship my rental books back?
A: You can request a return shipping label during the rental return shipping period. The link to the form will be on our homepage during the rental return period. The form must be filled out in order to receive a one-time use return shipping label. * The label will be emailed to you within 24 hours and must be used within 72 hours of being sent. The last day to complete the form will also be on our homepage. Otherwise the renter is responsible for shipping costs. **
*Please use your Trinity named email. 
**Packages must be postmarked on or by January 2, 2021 to avoid late fees.

 
Q: What is the rental return shipping period?
A: This is the time frame you can request a free one-time use return shipping label. There will be a link on our homepage to request your label. It will then be emailed to you within 24 hours. Then must be used within 72 hours after it's sent. 

Q: When is the rental return shipping period?
A: Two weeks before the semester ends through the week after the semester ends. Dates will be posted on our homepage.
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Q: I received a bill from the bookstore for my rental books. I still have my books; can I return them now?
A: Unfortunately, no. When receiving a bill; rental charges have been processed and no refunds will be given. The charge covers the cost of the bookstore purchasing a replacement for that book. The book(s) are yours to keep. You can sell your book according to our buyback policy. 


If you need further assistance, click 
here.